Hi, I’m Alex, Founder & CEO of AI CS HUB.

Ten years ago, I started in tech as an Account Management intern.

In 2018, I switched to Customer Success — and it’s been my obsession ever since.

My mission has always been simple: make every SaaS company I work with profitable by turning Customer Success into a real revenue engine.

Before launching AI CS HUB, I served as Chief Customer Officer at PeopleForce and Head of CS at 3DLOOK, leading global teams across the US, UK, Europe, and LATAM. I scaled CS from 3 to 35 people, maintained 98% GRR, and achieved 110%+ NRR.

In 2025, I asked myself a question:

“Why help one company scale, when I could help hundreds fix their post-sale chaos?”

That’s the day AI CS HUB was born.

Here, you’ll find playbooks, templates, and frameworks built from a decade of hands-on experience and two executive roles.

Whether you’re a new Head of CS, a founding CSM, or part of an early-stage SaaS, AI CS HUB is your trusted partner in building scalable Customer Success systems that actually work.